Privacy Policy
VX Webworks
Effective date: October 29, 2026
Last updated: October 29, 2026
VX Webworks ("we", "us") builds websites for small businesses. This page explains what information we collect, why we collect it, who helps us handle it, how long we keep it, and what choices you have.
1. What we collect
| Where | What | Why |
|---|---|---|
| Quote requests | Our quote button is an email link. It opens your own email app with a short template asking for your business name, a phone number or email, and your project details. We receive whatever you choose to send, plus your email address | To answer you and send a quote |
| Website chat | What you type into the chat box, sent only to write the reply. We don't store the conversation | To answer your questions automatically |
| Calls to our demo line | A recording of the call, a written transcript, a short call summary, the number you called from, the call date, time and length (kept in our phone provider's basic call log), and your email address if you choose to give it | To demonstrate our automated phone assistant and to follow up with you by email |
| Your messages and email address | To reply and keep a record of your project | |
| Basic site logs | IP address, browser type, and pages visited (handled by our web host when it delivers pages to you) | To deliver the website |
On calls, the assistant asks only for your email address. Anything else you say is still captured in the recording and transcript.
We do not sell your personal information, and we do not use it for targeted advertising.
2. Automated chat and phone assistant
Chat. The chat box on our website is automated software, not a person. What you type is sent to OpenRouter (and the AI model provider it routes to) so the assistant can write a reply. We don't store your conversation. Please do not type login details, card numbers, or health information into the chat.
Phone demo line. Our phone line is a demo line. It is answered by an AI assistant, not a person. Every call is recorded and transcribed by ElevenLabs. During the call, OpenAI's model writes the assistant's replies. After the call, Google's Gemini model reads the transcript to write a short summary and pull out details such as your email address. At the start of each call you will hear that it is a demo, that you are talking with an AI assistant, and that the call is recorded and transcribed.
The only personal information the assistant asks for is your email address. Giving it is optional. We use it only to follow up about the demo and our services. Please do not share payment details or other sensitive information on the call.
If you do not want to be recorded, hang up and email us at vxwebworks.studio@gmail.com instead. If you stay on the line after the notice, you agree to the recording and transcript.
No voice identification. We do not use your voice to identify you. We do not create voiceprints or use speaker identification. A transcript is only the text of what was said.
3. Who helps us handle your information
| Provider | What it does for us | Information it handles |
|---|---|---|
| Twilio | Phone line and call routing (Twilio does not record calls). Keeps a basic call log | The number you call from, the call while it is connected, and the call date, time and length |
| ElevenLabs | Runs the phone assistant: its voice, speech-to-text, and the conversation. Stores call recordings and transcripts | Call audio, recordings, transcripts |
| OpenAI | Its AI model writes the phone assistant's replies during calls | Call transcript text |
| Google (Gemini model, used through ElevenLabs) | After a call, writes the call summary and pulls out details such as your email address | Call transcript text |
| OpenRouter (and the AI model provider it routes to) | Writes replies for the website chat only. It is not used for phone calls | Chat text |
| Resend | Sends call-summary emails to us | Call summaries, including your email address if you gave it |
| Cloudflare | Hosts and delivers the website | IP address and basic browser details |
| Google (Gmail) | Our business email inbox, where quote requests and call summaries arrive | Emails, quote requests, call summaries |
Each provider handles information under its own privacy terms. We share only what each one needs to do its job. We may also share information if the law requires it.
Text messaging data. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
4. How long we keep it
| Information | How long we keep it |
|---|---|
| Call recordings (audio) | 90 days, then deleted |
| Call transcripts | 90 days, then deleted |
| Basic call logs (number, time, length) | Kept by our phone provider for up to 12 months, then deleted |
| Website chat | We don't store your conversation. The text you type is sent to OpenRouter and the AI model it routes to, only to write the reply |
| Quote requests and call-summary emails | See below |
| Client project records (emails, files, and payment records) | As long as needed for your project and for our tax and legal records |
Quote requests you email us, and summaries of calls, arrive in our business email inbox. We keep them as long as needed to answer you and follow up, and delete them within 12 months unless you become a client.
5. Your choices
- See, correct, or delete your information. Email vxwebworks.studio@gmail.com. We will answer within 30 days.
- Don't want to be recorded? Email us instead of calling.
- Unsubscribe. If we ever send marketing email, every message will include an unsubscribe link.
6. Children
Our website and services are for businesses. We do not knowingly collect information from children under 13.
7. Security
We use trusted providers, HTTPS, and access controls. No system is perfect. If a data breach affects you, we will notify you as the law requires.
8. Changes
If we change this policy, we will update the "Last updated" date at the top of this page.
9. Contact
VX Webworks
Email: vxwebworks.studio@gmail.com